COMPUTERLINKS, a global player in IT security distribution and a Value Added Distributor for Blue Coat Systems, Inc., has been formally certified to deliver support for Blue Coat products. As a BlueTouch® Support Partner, COMPUTERLINKS has officially started delivering support for Blue Coat products to end users and resellers in the Middle East.
The distributor offers hardware exchange services and has a 24/7 Network Operating Center (NOC) with highly skilled engineers available around the clock to assist resellers and customers alike, and also offers an onsite technician option.
As a BlueTouch Support Partner, COMPUTERLINKS controls all aspects of the hardware replacement support cycle, as well as handles the entire call from diagnosis to dispatching a qualified support engineer to resolve any issue. Each Service Level Agreement (SLA) is tailored to the specific needs of the reseller or end user. The distributor offers guaranteed SLAs for hardware replacement from the standard next business day delivery to a 4-hour response time or onsite spare parts availability. Additionally, COMPUTERLINKS provides Blue Coat-certified Level 1 and Level 2 technical support via phone, email and web while Blue Coat provides Level 3 technical and escalation support to COMPUTERLINKS.
COMPUTERLINKS Lee Reynolds, Managing Director – MEA & APAC, COMPUTERLINKS commented: “It is a win-win situation for all parties involved. End users get local, in-country support for their Blue Coat products, as well as multiple vendor product support with a single point of contact, while partners enjoy higher margins and low administrative hurdles”.
Blue Coat Customer Support and Services Vice President, Terry Clearkin, commented: “As a BlueTouch Support Partner, COMPUTERLINKS has been certified to deliver the quality service and support that contributes to a consistent, positive customer experience. With COMPUTERLINKS delivering service and support throughout the region, customers in the Middle East can more fully leverage their deployments.”
BlueTouch Support Partner Program Overview:
The BlueTouch Support Partner Program is available by invitation only for qualified Blue Coat Channel Advantage Partners who consider service and support to be an important element of their business. To facilitate high levels of customer satisfaction, partners must meet a set of stringent support readiness and training requirements, and achieve Blue Coat technical certification. Once approved, a BlueTouch Support Partner takes responsibility for delivering Blue Coat-certified support directly to its end customers.
About COMPUTERLINKS:
With branches in 18 countries, COMPUTERLINKS is the leading value added distributor for international manufacturers in information technology (IT), who are all market leaders in their fields. The COMPUTERLINKS product portfolio is geared to the growing needs of customers for security in the field of ever more complex, global IT structures. Under the criterion “quality versus quantity”, COMPUTERLINKS evaluates hardware and software products internationally, which excel by their innovation and quality and which have the best chances of surviving in the strongly contested IT market characterised by high demands with regard to security. These select high-end products are marketed and distributed by COMPUTERLINKS throughout Europe solely to resellers and system integrators. COMPUTERLINKS attaches great importance to an attractive product portfolio, experienced advisers and, in particular, to good business relations with customers.
COMPUTERLINKS sources new technological developments in the IT sector, continually supplementing and expanding its comprehensive range to include forward looking, complementary solutions of market and technology leaders. This range enables resellers to offer the best products, when it comes to the realisation of new Internet, IT-Infrastructure and IT-security solutions.
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